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Data Deletion — TrackLink

Data Deletion — MVF TrackLink

Last updated: May 4, 2026
App: MVF TrackLink (com.myvirtualfleet.tracklink)
Operator: My Virtual Fleet, Inc., Carlsbad, California, USA

How to request deletion of your data

If you have used MVF TrackLink as a driver, broker, or consignee, you can request that your data be deleted at any time. To make a request, send an email to admin@myvirtualfleet.com with the following:

  • Subject line: “TrackLink data deletion request”
  • Your role: driver, broker, or consignee
  • Identifying information so we can locate your records:
    • Drivers: your phone number and the load ID(s) you tracked
    • Brokers: your name, email, and any load ID(s) you received tracking links for
    • Consignees: the date and approximate location of the delivery, plus your name as it appeared on the signature
  • What you want deleted: all data, or specific items (e.g., signature only, contact information only)

We will confirm receipt within 7 days and complete the deletion within 30 days.

What gets deleted

On request, we delete the following from our active databases:

  • GPS location records (driver pings and delivery-point coordinates)
  • Proof of delivery photographs
  • Electronic delivery signatures
  • Consignee printed names and contact information
  • Broker contact information associated with specific loads

What may be retained

We may retain a limited subset of records when required by law or for legitimate business purposes:

  • Backup media: Deleted records may persist on encrypted backup media for up to 90 additional days before being purged.
  • Legal holds: If your data is subject to a legal hold, subpoena, or active dispute, we will retain it until the matter is resolved.
  • Aggregated, non-identifying statistics: Anonymous metrics (such as total loads tracked) that cannot be traced back to you may be retained indefinitely.

Standard retention without a deletion request

Even without a deletion request, we automatically delete TrackLink data 30 days after a load is delivered or cancelled. Backup media may retain it for an additional 90 days before being purged.

Account deletion

The MVF TrackLink mobile app does not require an account, so there is no account to delete. Drivers, brokers, and consignees interact with TrackLink through SMS or email links tied to specific loads, not through user accounts.

If you also have an account on the main MyVirtualFleet dispatch platform at myvirtualfleet.com, account deletion for that platform is governed by the main MVF Privacy Policy. Email admin@myvirtualfleet.com to request deletion of that account as well.

Questions

admin@myvirtualfleet.com
My Virtual Fleet, Inc.
Carlsbad, California, USA